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SHIPPING POLICY​

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Thank you for shopping at www.tejasmi.in by Tathastu Enterprises ("we," "our," or "us"). Below are the terms and conditions that constitute our Shipping Policy.

 

 

1. Order Processing Times

All orders are processed within 3 business days.

  • Exclusions: Orders are not processed or shipped on weekends or public holidays.

  • High Volume Delays: If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email or message if there is a significant delay in shipping your order.

 

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout if applicable.

  • Standard / Free Shipping: Charges if applicable | Delivery in 4 business days.

  • Delivery Restrictions: Delivery delays can occur due to high volume load, unforeseen courier logistics issues or remote locations.

 

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3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email and/or message once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours of dispatch.

 

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4. Customs, Duties, and Taxes

Tathastu Enterprises is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

 

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5. Damages and Lost Packages

If you receive your order damaged, please contact the shipment carrier or our support team immediately to file a claim.

  • Requirement: Please save all packaging materials and damaged goods before filing a claim.

  • Proof: Digital photos of the damaged box and product are required to process replacements.

 

 

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RETURN & REFUND POLICY​

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We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.

 

 

1. Return Window

You have 7 calendar days to return an item from the date you received it. Returns requested after this window will not be accepted.

 

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2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following strict conditions:

  • Eligibility: The item damaged during transport and/or having manufacturing defects.

  • Condition: The item must be unused and in the same condition that you received it.

  • Packaging: The item must be in its original packaging with all tags, certificates and accessories intact.

 

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3. Non-Returnable Items

Certain types of items cannot be returned or exchanged. [1]

  • Used Items: Items used and without original packaging, tags, certificates and accessories.

  • Custom Goods: Personalized items or custom orders.

  • Sale Items: Items purchased on clearance or final sale.

 

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4. The Refund Process

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (or store credit, if preferred).

  • Timeline: You will receive the credit within 10 business days, depending on your original method of payment.

 

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5. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., defective or incorrect item).

  • Deduction: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.

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6. Policy Modifications

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without prior written notice. It is your responsibility to check these Terms periodically for changes. Your continued use of the Website following the posting of changes constitutes acceptance of those revisions.

 

 

Contact Us

For questions & concerns please contact us at:

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